PERMANENT OPPORTUNITIES

 

Customer Service Administrator

Due to their continued growth, my client is seeking a Customer Service Administrator for their Alton office.

Main purpose of the role:

The role of Customer Services Administrator is to deal with customer queries and requests, maintaining customer information on customer database and maintaining all paperwork and procedures.

You will maintain and update all customer and vendor information within customer database. All calls or requests that require an action to be logged, actioned and closed within a timely manner.

You should have good knowledge of MS Office tools (Outlook, Word, Excel) and be quick to pick up new systems (full training is given).

Salary: £18,000 per annum
20 days annual leave rising to 25 with service, annual leave buy/sell scheme
Hours: 08:00 - 17:00, Monday - Friday
10 minutes walk from Alton railway station
Season ticket loan scheme
Pension, healthcare and life assurance schemes
Personal IT purchasing scheme
Cycle to work scheme
Childcare vouchers
Online shopping vouchers
Ref: CSA/Alton


Account Manager/Sales Executive (Internal)

My client is looking for an account manager/internal sales executive for their growing business in Alton. Whilst they are looking for an office based sales person to sell via the telephone as a communication tool, they are not looking for someone from a ‘typical’ telesales/appointment making/call centre environment. The successful candidate will likely be an account manager looking to move from a field to office based role.

The successful candidate will have a proven track record in generating new business revenue in a B2B sector and must be able to demonstrate relationship building with potential new contract holders as part of their skill set. The consultative approach is one that they take and a sales professional with gravitas, emotional maturity and tenacity is their choice of candidate.

Essential - The Person
• Proven success in a sales environment with responsibility for opening new accounts in a targeted environment (must be able to confirm at interview with recruiter).
• An enthusiastic and driven individual who will work with initiative and independently in a small team.
• Persistent and consistent in hitting daily performance related objectives.
• Strong sales focus and does not take rejection personally
• Strong prioritisation skills and ability to manage own workload.
• Strong work ethic and able to easily commute to prestige offices in Alton, Hampshire

Desirable – The Person
• Confidence and drive required to succeed in a new high profile sales environment.
• Willingness to learn and implement new skills in line with the consultative selling approach.
• An interest in environmental services

Skills and competencies
• Basic computer skills including MS Office.
• A good standard of written and spoken English. i.e. the ability to write a well-structured email and to converse coherently over the telephone.
• A good understanding of basic maths and a keen commercial awareness. i.e. the ability to demonstrate the basic use of MS Excel, and the ability to understand and calculate basic sums such as margin and profit.
• The ability to follow a process and avoid distractions.

Responsibilities
Selling the client's broker proposition to SME businesses in a variety of sectors across the client's portfolio of recycling, and other bespoke solutions.
Working in a high profile team that is a recent addition to the client’s revenue generation and is part of the overall sales effort alongside new business development, regional and national account management.

Salary: £22,000 Basic + OTE (no cap) + Benefits
Hours: 40 hour week
Free parking on site
Ref: SETS/Alton


Office Administrator (Part-time)

My client is looking for a part-time office administrator for their small, friendly team based in Fleet.

The role is extremely varied, assisting other team members with a range of tasks including:
- Daily banking, cashbooks and credit control
- Answering the telephone, handling enquiries and providing excellent customer service
- Obtaining quotations, producing work orders and instructing contractors
- Filing, archiving and shredding
- General administration tasks including typing, photocopying, diary management, etc.

Salary: £17,000-17,500 per annum, pro-rata
Hours: 20 hours per week, very flexible on days/times
Free parking on site
20 days annual holiday
Company pension scheme
Ref: OA/Fleet


Customer Service Coordinator (Part-time)

Our client is one of the UK's fastest growing waste management companies helping companies control costs and providing sustainable environmental performance. Due to their continued growth, they are seeking a Part-Time Customer Service Coordinator for their Alton office.

The hours are: Monday and Friday 09:30 - 16:30, plus Saturday 08:00 - 13:00.
You would need to cover the other Coordinator's holiday and/or sick leave working Tuesday, Wednesday and Thursday as needed.

Main purpose of the role:

The role of Customer Services Coordinator is to deal with customer queries and requests. The role also includes subcontractor liaison, maintaining customer information on customer database and maintaining all paperwork and procedures. You will be expected to be proactive in taking ownership of any issues that arise, dealing with them yourself or enlisting the help of other members of staff.

Key result areas/key tasks/main duties:
Customer interaction: Ensure customer phone line is answered in a professional and timely manner, aim to resolve customer query or issue on initial call or if not possible log query/complaint and follow up with relevant party (the same applies to any queries or complaints that are received by email or fax).

Vendor liaison: Engaging with vendors on a day to day basis in respect to queries or complaints from customers relating to the vendors service. Ordering additional containers or services where required.

General administration: Maintain and update all customer and vendor information within customer database. All calls or requests that require an action to be logged, actioned and closed within a timely manner.

Internal communication: Co-ordinate and liaise with all departments where necessary in a timely and professional manner.

Skills and Experience:

You should have excellent spoken and written English, accurate typing skills and be keen to learn new systems. You must have experience of office based customer service. You will be able to quickly prioritise tasks and deal with working under pressure in a very busy office.

Salary: £20,000 per annum pro-rata + excellent benefits
Ref: PT/CSC/Alton


Customer Service Coordinator

Our client is one of the UK's fastest growing waste management companies helping companies control costs and providing sustainable environmental performance. Due to their continued growth, they are seeking a Customer Service Coordinator for their Alton office.

Main purpose of the role:

The role of Customer Services Coordinator is to deal with customer queries and requests. The role also includes subcontractor liaison, maintaining customer information on customer database and maintaining all paperwork and procedures. You will be expected to be proactive in taking ownership of any issues that arise, dealing with them yourself or enlisting the help of other members of staff.

Key result areas/key tasks/main duties:
Customer interaction: Ensure customer phone line is answered in a professional and timely manner, aim to resolve customer query or issue on initial call or if not possible log query/complaint and follow up with relevant party (the same applies to any queries or complaints that are received by email or fax).

Vendor liaison: Engaging with vendors on a day to day basis in respect to queries or complaints from customers relating to the vendors service. Ordering additional containers or services where required.

General administration: Maintain and update all customer and vendor information within customer database. All calls or requests that require an action to be logged, actioned and closed within a timely manner.

Internal communication: Co-ordinate and liaise with all departments where necessary in a timely and professional manner.

Salary: £20,000 per annum
20 days annual leave rising to 25 with service, annual leave buy/sell scheme
Hours: 08:00 - 17:00, Monday - Friday

10 minutes walk from Alton railway station
Season ticket loan scheme
Pension, healthcare and life assurance schemes
Personal IT purchasing scheme
Cycle to work scheme
Childcare vouchers
Online shopping vouchers
Ref: CSC/Alton


 
Please note: We will only contact candidates who have been selected to have their CV put forward to the client to arrange to meet with us in the first instance. If you are selected, you will hear from us within 7 days.
 
     
 
ContactPrivacy PolicyHome

Copyright 2007-2016 ŠEvolution Resourcing